Shipping policy

Our Shipping Policy

Our shipping policy is designed to provide you with the best possible experience by ensuring your products are delivered quickly and efficiently. Below are the details of our shipping service for different locations:

We offer free worldwide shipping on purchases over €99.

• Standard Peninsula (3 to 5 days) - Free
• Express Peninsula (12h-48h) - €3.99
• Balearic Islands (4 to 10 days) - €6.95
• Canary Islands (4 to 10 days) - €14.95
• Standard Europe (3 to 6 days) - €4.99 - €8.95 depending on the region.
• Standard International (5 to 12 days) - €4.99

Important Notes:

• The delivery times mentioned are business days and may vary due to exceptional circumstances or local holidays.
• Free shipping for the Peninsula and Canary Islands reflects our commitment to providing a service without additional costs for customers in these regions.
• To ensure successful delivery, please provide accurate shipping information and be available to receive the package during the estimated delivery period.

Order Tracking:
We will provide tracking information so you can monitor your order and know its status throughout the shipping process.

We are committed to offering a reliable and convenient shipping service, ensuring you enjoy your products quickly and hassle-free. If you have additional questions or need assistance, please don’t hesitate to contact our customer service team. Thank you for choosing and trusting us.

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Company Policy and Tax Regulations

Company Policy:

At Veyan, we are committed to offering high-quality products and excellent customer service. However, we want to clarify that, as part of our company policy, Veyan cannot cover import and customs duties. Each customer is responsible for paying applicable taxes for their purchases based on the laws of the destination country. This policy ensures compliance with international tax regulations and avoids potential issues with customs procedures.

Tax Regulations:

1. Customer Responsibility:

   • It is the customer’s responsibility to be aware of and comply with their country’s import and customs regulations.
   • Customers should be prepared to pay any applicable import tax, duty, VAT, or customs fee in their country.

2. Value Declaration:

   • All shipments will include an accurate and real value declaration of the package's contents. Veyan cannot declare a lower value or mark the package as a "gift" to avoid taxes.

3. Customs Fees:

   • Customs fees vary by country and depend on the product's value and type. Customers should consult their local customs office for specific information regarding potential charges.

4. Payment Process:

   • Once the package reaches the customs office in the destination country, the customer may be notified to pay applicable taxes or fees before the package can be delivered.

5. No Cost Assumption:

   • Veyan will not reimburse customers for any incurred import or customs fees. These costs are the buyer’s sole responsibility.

Pre-Purchase Verification:
Before making an international purchase, we recommend that customers verify their country’s customs regulations and fees to avoid unexpected charges.

Important Note:
Veyan reserves the right to modify these policies and regulations at any time without prior notice. We encourage customers to review our policies regularly to stay informed of any updates.